▼ Customer Service

The objective of the "Online Customer Service Helpdesk" is to provide an advisory service designed to allow you, our customer with immediate information.

HIC 2014 Holiday Schedule:

S.no Date Holiday Day
1 January 1st New Year’s Day Wednesday
2 January 20th Martin Luther King, Jr. Day Monday
3 May 26th Memorial Day Monday
4 July 4th Independence Day Friday
5 September 1st Labor Day Monday
6 October 13th Columbus Day Monday
7 November 11th Veteran's Day Tuesday
8 November 27th Thanksgiving Day Thursday
9 November 28th Thanksgiving Day After Friday
10 December 25th Christmas Thursday

Corporate Office:

Hereford Insurance Company
36-01 43rd Avenue 2nd Fl.
Long Island City, NY 11101

Phone: 718-361-9191

Claims Services and Reporting:

To report a claim, you can call us at 718-361-9191 or "submit your claim" online 24/7. or submit a fax of your documents to First Reports Dept. at 718-559-3460.

To check on the status of your claim, our Claims Service Center is available 9:00 AM to 5:00 PM Monday through Friday and you can call us at 718-361-9191.

When you use the Hereford website to report a claim, we will also notify your broker that you have filed a claim. If you prefer to contact your broker prior to notifying us "online", he or she will assist you initiate the claim process.

eep a printed copy of Hereford's Accident Information Form along with your agent or broker's business card and  insurance ID card in the glove compartment of your vehicle. While we hope you never need this form, it's here if you do and will allow you to provide the particulars of any accident.

Claims Mailing Address:

Hereford Insurance Company
First Reports Department
36-01 43rd Avenue 2nd Fl.
Long Island City, NY 11101

Participating Hereford Brokers: