Careers

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Date 09/2025

Title: Customer Service (Onsite)

Description: Answer/direct incoming calls and provide exceptional customer service to ensure “first-call resolution,” as well as de-escalate issues. Trouble-shoot and provide clerical/mail processing support to the Office Services Department as needed. Bi-lingual experience needed.

Essential Duties & Responsibilities: Initiate the relevant investigation required upon receipt of new losses. Obtain statements from all parties involved, either written or verbal. Document all activities on the claims notepad. Index all injured claimants. Maintain a diary on all files. Make liability determinations based on appropriate investigation. Obtain and review medical records to determine injury value. Maintain appropriate claim reserves. Adhere to HIC policy relating to reserve and settlement authority. Complete large loss reports in compliance with HIC policy. Negotiate settlements with claimants and/or attorneys. Contact other carriers to obtain injury information.

Other Duties/Qualifications: Answer main telephone lines and transfer a caller to the appropriate voicemail of claims personnel when same is unavailable. Provide callers with information regarding claims numbers, the names of adjusters and first reports. Take accurate messages as needed. Page claims personnel to assist walk-in clients.

Salary Range: $16.00-$17.50

 

Date 09/2025

Title: Facilities Assistant (Temporary, Onsite)

Description: The Facilities Assistant will support the facilities manager with the upkeep of a 3 story commercial building in offices and about the premises as directed to minimize business interruption and improve efficiency including but not limited to building operations and maintenance, janitorial, landscaping, snow removal, waste management, and site enhancement services to make sure that the building is kept clean, presentable looking and in compliance with business ordinances.
Essential Duties & Responsibilities: Sweep, vacuum, mop, scrub, wax and polish floors using industrial vacuum cleaners and scrubbing and buffing machines. Use ladders to dust and wash walls, clean ceilings and dust and polish light fixtures. Wash and replace blinds. Occasional painting as necessary. Move cabinets, boxes, furniture, crates and equipment to clean areas as needed. Remove stains from such surfaces as rugs, walls, and floors using chemicals and cleaning solutions. Sweep walks, rake leaves, cut grass, remove snow or perform other incidental seasonal tasks. Remove trash and boxes. Ability to complete handyperson type responsibilities, i.e. painting, patch work, etc.

Schedule: Onsite 5 days 7am-3pm
Other Duties/Qualifications: Minimum one-year previous experience in facilities management including but not limited to electrical, plumbing, heating and ventilation systems is a plus.

Salary Range: $16.00-$17.50

 

Date 09/2025

Title: Bodily Injury Adjuster (Remote)

Description: Responsible for the investigation, evaluation and negotiation of bodily injury claims. Must be able to manage multiple disciplines and have good analytical, documentation and negotiation skills. Must handle non-litigated bodily injury claims.

Essential Duties & Responsibilities: Initiate the relevant investigation required upon receipt of new losses. Obtain statements from all parties involved, either written or verbal. Document all activities on the claims notepad. Index all injured claimants. Maintain a diary on all files. Make liability determinations based on appropriate investigation. Obtain and review medical records to determine injury value. Maintain appropriate claim reserves. Adhere to HIC policy relating to reserve and settlement authority. Complete large loss reports in compliance with HIC policy. Negotiate settlements with claimants and/or attorneys. Contact other carriers to obtain injury information.

Other Duties/Qualifications: Understand liability, comparative negligence and how to apply it. Strong negotiation skills. Computer literacy.

Salary Range: $60k-$68k

 

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Date 09/2025

Title: Property Damage Adjuster (Hybrid)

Description: Responsible for the investigation, evaluation, negotiation and disposal of all assigned, insured and claimant, auto property damage claims, including suits, pursuant to Regulation 64.

Essential Duties & Responsibilities: Initiate the relevant investigation required upon receipt of new losses. Obtain statements from all parties involved, either written or verbal. Make coverage and liability determinations based on appropriate investigation. Ensure proper evaluation, valuation of damages, and reserving of assigned claims. Review estimates, complete total loss valuations. Handle property damage related subrogation matters. Negotiate with insureds and claimants, or their legal representatives. Communicate with all clients to achieve optimal customer satisfaction while in compliance with Regulation 64. Document all activities on the claims notepad. Maintain a diary on all files.

Other Duties/Qualifications: Proficient in Regulation 64 and the Vehicle and Traffic Laws (VTL). Understand liability, comparative negligence and how to apply it. Strong negotiation skills. Proficient in handling auto property damage claims. One-year experience investigating and negotiating comparative negligence auto property damage claims. Computer literacy.

Salary Range: $50k-$58k

 

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Date 09/2025

Job Title: Attorney 1^st Party (Remote)

Description: Inhouse defense counsel is seeking a No-Fault Attorney responsible for case assignments from inception to resolution, to appear in courts in all venues in the Metropolitan area, conduct EUOs and arbitration. The position also includes motion work, preparing master arbitration documents with the AAA.

Experience/Other Details: New York Admission is a MUST Juris Doctor Degree. The candidate will also have prior experience in the no fault field including trials, motions, depositions, conferences, arbitrations, all legal documents.

Salary Range: $80K-$117K

 

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Date 09/2025

Job Title: No-Fault Paralegal (Onsite)

Description: Investigate and research complex legal matters to prepare and serve legal documents in accordance with the assigned attorney’s instructions.

Essential Duties & Responsibilities: Enter data into the legal computer system. Type and serve letters, motions, orders, subpoenas, discovery responses, etc. Prepare exhibits, make copies of legal documents and mail for the claims department. Assist in preparing a case for trial, arbitration, and hearings. Analyze work papers, reports and special projects. Edit legal forms and documents. Prepare and serve legal documents. Prepare and respond to discovery demands. Coordinate and communicate with various court clerks and personnel. Review the file to make sure the discovery is complete after the Note of Issue is served. Draft and prepare motions, cross-motions and responses.

Qualifications: Paralegal Certificate or equivalent experience as No-Fault Paralegal.

Salary Range: $50k-$65k

 

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Date 09/2025

Job Title: No-Fault Trial Prep Paralegal (Onsite)

Description: Experienced no fault paralegal to handle, communicate and create plans with claims on trials, negotiate and settle trials, prepare trial packets for trials going forward, determine compliance for cases on the trial calendar. Preparation of mandatory arbitration packets. A knowledge of no fault defense law is a must. A background in no fault on the claims side in addition to a paralegal background is also a plus.

 

Essential Duties & Responsibilities: Communicate with Claims regarding final trial plans. Coordinate scheduling of all witnesses for trial (Peer Doctors/Coders/In House witnesses) by communicating with vendors/In House Witnesses. Assure Expert Witness prepared in a timely manner. Enter witness names on shared outlook calendar. Reminder to witnesses two days before trial. Prepare the physical files for trial. Assure all final trials have a plan in place. Follow same procedures with Trial De Novos as with Trials. Have arbitration packets for attorneys appearances ready at least one to two days prior to appearance. Prepare Mandatory Arbitration Submissions for submission to court in a timely fashion. Track upcoming final motion dates in Kings and assure attorney has prepared xmsj or opp if its P’s MSJ to avoid defaults as the volume is high.

Qualifications: Paralegal Certificate or equivalent experience as No-Fault Paralegal.

 

Salary Range: $50k-$60k

 

Date 09/2025

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Job Title: Senior Trial Attorney (Remote)

Description: Responsible for their case assignment from inception to resolution, i.e. service of answer, discovery demands, motions, orders, court appearances, depositions, trial, etc. Maintains diary so as to meet all deadlines on motions, orders, court appearances, appeals, etc. Meets all deadlines with respect to initiating or responding to legal documents, i.e. motions, opposition papers, orders (serving same with notice of settlement or entry), etc. At all times conducts him or herself in a professional and courteous manner. Adheres to the NYS Code of Ethics in the conducting of his or her duties as attorney for their clients.

Essential Duties and Responsibilities: Provides legal advice to HIC with respect to liability, current law, etc. to encourage the speedy resolution of lawsuits. Appear in the courts in all venues in the metropolitan area or at a deposition on cases that are assigned to other attorneys in the office who may not be available to appear on their own case. Provide timely reports to the managing attorney with respect to court and deposition appearances. Provide timely reports to the claims supervisor or examiner assigned to the case. Alerts the managing attorney of any problems arising in connection with his or her file, i.e. defaults, preclusion orders, orders striking the answer, judgments, excess verdicts, etc. Research the law to remain current on issues of liability and regulatory issues, insurance coverage, etc. Respond to emails and telephone messages in a timely manner. Provide all court appearance dates to the legal staff member assigned to such task. Timely documents all activity on the file in the activity log of the file.

Qualifications: Juris Doctor degree, experience in trials, motions, conferences, depositions, arbitrations, all legal documents and settlement negotiations.

Salary Range: $100K-$130K

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Date 09/2025

Job Title: Workers Compensation Underwriting Supervisor (Remote)

Description: Review of new business, renewals, and endorsements for Workers Compensation policies. Rate and quote policies. Assists Underwriting Assistant Manager as needed to manage the book of business, special projects, and/or reporting. Quality control of all new and renewal policies as well as endorsements. Audit policies for accuracy and completeness of information or application. Maintain underwriting files. Facilitate department manager and assistant manager in completing various projects as needed.

Qualifications: Insurance carrier experience is a plus, but not a must. Must be a critical thinker and have the ability to organize. Pay attention to detail and has good time management.

Salary: $70k-$77k


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Date 09/2025

Job Title: Workers’ Compensation Claims Medical Biller (Hybrid/Remote)

Description: Review medical bills to ensure payment is in accordance with the fee schedule.

Essential Duties & Responsibilities: Respond to health provider calls within 24 hours of receipt. Fee schedules a minimum of 50 bills per day. Maintain orderly copy of processed payments. Issue all payments within 30 days of receipt. Mail check to provider with copy of bill when applicable. Filing of WCB forms C-8.1, C.8.4, additional information letters and denial letters.

Qualifications: CPC, CPC-A, CRC, In-patient/Out-patient Coding, Hospital Billing, EAPG, or DRG experience

Salary Range: $45k-$50k

 

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Date 09/2025

Job Title: Liability Underwriter (Hybrid)

Description: Experienced public auto Underwriter to join our team. You will be responsible for evaluation and underwriting insurance policies specifically tailored for public vehicles such as buses, taxis, limousines, and other commercial vehicles used for passenger transportation. Your primary focus will be assessing risk, determining appropriate coverage, and ensuring compliance with regulatory standards while maintaining profitability for the company. Strong knowledge of Automobile lines of business is required. Superior skills in customer service, relationship building, and multitasker. Excellent oral and written communication skills. Strong knowledge of underwriting philosophy, techniques, and guidelines. Computer literacy, including functional knowledge of Microsoft Office, specifically Microsoft Excel. We are willing to train.

Essential Duties & Responsibilities: Ensuring approvals and declinations are in line with the most recent underwriting standards. Assess risk, rating, pricing, coverage analysis, policy review, driver reviews, account evaluation, and recommendations. Correspond with brokers, provide general support to team, maintain profit, growth, and retention of books. Maintain and develop relationships with brokers. Gaining and maintaining current underwriting standards knowledge.
Qualifications: Carrier experience with consisting of 3 or more years of experience in the Underwriting or Market Facing area OR 6 or more years of experience in the Claims or Underwriting Support area. For-hire industry exposure is a plus. Strong knowledge of and practice in the Automobile lines of business. Superior skills in customer service, relationship building, active listening, needs analysis, and win-win negotiation. Excellent oral and written communication skills. Strong knowledge of underwriting philosophy, techniques, and guidelines. Computer literacy, including functional knowledge of Microsoft Office. * IIES- DMV reporting a plus.

Salary Range: $45k-$60k

 

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Date 09/2025

Title: Workers Compensation Claims Manager (Remote)

Description: Oversee the adjusters, intake unit, medical billing unit, clerks and statistical reporting staff (HCRA, CMS Reporting, SROI/FROI). Ensure and manage complete and timely filings. Coordinate with various company supervisors for coverage on matters as necessary.

Essential Duties & Responsibilities: Oversee the filing of forms with the WC Board. Ensure timely payments of claimants’ awards ordered by the WC Board as well as indemnity payments. Ensure the timely processing of bill payments to vendors. Negotiate bill reductions as needed. Run ISO searches. Strategize claim resolution. Manage defense cost. Ensure the proper and timely filing of Medicare Secondary Payer information. Train personnel. Attend WC Board and Medical Arbitration hearings where appropriate. Complete performance reviews for team leaders. Assist team leaders with annual evaluation and direction. Negotiate settlements as necessary. Manage vendor relations and review vendor agreements.

Other Duties/Qualifications: Work with house counsel on various claim issues. Participate in reinsurance audits. Minimum 5 years workers' compensation claims experience at an insurance carrier. Proven management track record, must have managed a team of at least 10 claims personnel. For hire industry experience is a plus not a must. Responsible for managing supervisors and adjusters workloads, intake unit, medical billing unit, clerks and statistical reporting staff (HCRA, Medicare, SROI/FROI)

Salary Range: $90k-$110k

 

Date 09/2025

Title: No Fault Clerical Support (Onsite)

Description: Send appropriate initial and follow up forms in compliance with applicable regulations. Timely set-up new claims. Index and route mail including doc typing and setting task descriptions. Make appropriate inquiry to obtain additional information required to effectuate job responsibilities. Timely complete and maintain mailing logs. Support the timely delivery of mail and files to the claims professionals. Obtain and follow up for W9’s; keep, preserve and organize returned W9’s. Copy files. Fee Schedule NF billing including generation of EOB’s. Maintain records and provide information to generate production reports. Assist in check request and preparation process. Assist in preparation of denials and delays. Assist in preparing a file for IME or Peer Review for the vendor. Assist in identified initiatives or projects. Assist in effectuating the dosing of files. Telephone contacts with claimants and providers. Facilitate the generation of pay requests. Facilitate the referral for TOA investigations.

Qualifications: Basic but evolving knowledge of the applicable No-Fault claims and applicable regulations and litigation.

Salary Range: $33k-$38k

 

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Date 09/2025

Title: No Fault Medical Management Specialist (Hybrid)

Description: A vital and highly analytical position responsible for the adjustment of complex No-Fault claims. Must be conversant in NYS Insurance Department, Regulations 68; familiar with the process of identifying potential fraud claims for referral to HIC’s Special Investigation Unit (SIU); familiar with the use of all No-Fault forms; familiar with HIC’s No-Fault process to monitor peer reviews, independent medical examinations (IME), and the denial of No-Fault claims; familiar with the process of arbitration, subrogation, and legal suits resulting from No-Fault Claims adjusting.

Essential Duties & Responsibilities: Initiate the relevant investigative techniques (EUO, SIU) as part of the claims process. make coverage determinations and request appropriate investigation to facilitate proper handling of files. Forward NF1, NF2 Forms upon receiving a new No-Fault claim. Make immediate contact with the applicant, or his representative to gather information necessary to the adjustment of the claim. Index all No-Fault applicants (ISO), record and monitor responses. Maintain a diary of all files assigned to the adjuster. Review all No-Fault communications received on assigned files. Review and monitor files for closing. Review all medical and expense bills submitted for duplication, and issue payment as appropriate. Follow HIC’s No-Fault Vendor procedures for the initiation of independent medical examinations. medically manage through the proper use of IME and peer reviews as well as proper requests for verification. Request six month EOB’s and review and document files with action plans and injury and medical status.
Other Duties/Qualifications This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor. Must be conversant in NYS Insurance Department, Regulations 68; ability to work in Windows software applications.

Salary Range: $50k-$60k

 

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Date 09/2025

Title: No Fault Medical Bill Specialist II (Onsite)

Description: Provide feedback to no fault medical billing specialists and assist in the review of their work product. Mentor and facilitate training and on boarding of new hires.

Essential Duties & Responsibilities: Fee Schedule NF billing including complex surgical and hospital billing. Review and evaluate medical supports in furtherance of properly scheduling billing. Make appropriate inquiry to obtain additional information required to effectuate job responsibilities. Execute NF10 including proper denial language. Timely complete and maintain mailing logs. Maintain records and provide information to generate production reports. Participate in managing general inbox, insuring the proper prioritization of work execution within the team. Facilitate and work directly with supervisor to ensure accountable process to insure timely payment and or processing of billing. Assist in onboarding new hires and share technical expertise with team members. Mentor and provide assistance to Medical Biller specialists within the team. Apply competent Regulatory knowledge to the above duties and responsibilities.
Other Duties/Qualifications: This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor. Minimum of two to three years direct No Fault billing and coding experience. Ability to read and understand medical billing and reports to facilitate proper coding and application of Workers Compensation Fee Schedule. Ability to fee schedule complex surgery billing. Basic understanding of Regulation 68 as it is relevant to Fee Scheduling. Proven productivity above the current minimum production standards. Active pursuit of or completion of CPC certifications.

Salary Range: $39k-$41k